Cancellation and Refund Policy

Cancellation & Refund Policy – San Spa

We understand that plans can change. Please review our cancellation and refund policy below:

Service Refund

All services provided are non-refundable once completed, as each service is personalized and requires dedicated time and professional preparation. Your comfort is important to us, if you experience any unexpected sensitivity or discomfort after your service, please get in touch with our team promptly. We will be happy to assess your concern and, when appropriate, offer a follow-up session to support your experience.

Cancellations

  • Cancellations made 24 hours or more before the scheduled appointment will receive a 100% refund. You can cancel directly through the confirmation email sent to you.

  • To cancel manually, please email us at sanspachicago@gmail.com or call us at +1 (312) 989-3578.

  • Cancellations made within 24 hours of the appointment are subject to a cancellation fee. You will be charged 50% of the total package booked.

  • Same-day appointments are considered non-refundable.

Same-Day Appointments
All same-day appointments are non-refundable and cannot be rescheduled or canceled once booked. The full amount will be charged at the time of booking.

Cancellations & Rescheduling

  • No-shows, last-minute cancellations, or rescheduling requests will result in a full charge for the scheduled service.

  • To avoid charges, cancellations or rescheduling must be made at least 24 hours in advance, and completely free of charge.

Late Arrivals
If you arrive late, your service time may be shortened to accommodate the next client. The full amount of the scheduled service will still apply.

Rescheduling

  • Rescheduling 24 hours or more before the appointment is free of charge and can be done directly through the confirmation email.

  • Rescheduling within 24 hours is subject to a 50% charge, except for a medical emergency, in which case a $25 rescheduling fee will apply.

Thank you for your understanding and cooperation. We look forward to providing you with the best experience at San Spa.